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Dealing with complaints in the workplace

You need to know how to deal with complaints quickly and appropriately. This can prevent further problems, like losing good staff or customers, or legal proceedings.

Make sure your business has a complaint procedure.

If your staff complain about discrimination or sexual harassment in the workplace, you are required to act.

If the situation involves sexual assault, serious workplace violence or criminal activity, you need to advise the person complaining and take urgent action such as reporting it to the police.

This section gives you some simple steps to resolve complaints successfully.

It also explains what to do if one of your staff lodges a complaint with the Equal Opportunity Commission.

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