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Complaints between staff

Discrimination or harassment problems are best resolved quickly and internally.

The best way for you to ensure consistent, fair complaint handling is to have a good complaint procedure.

To be effective, a complaint procedure needs to be user-friendly and trustworthy. It can offer staff both informal and formal ways of resolving complaints.

Discrimination and harassment complaints can be complex, sensitive and volatile, and the people dealing with them need training and expertise.

If you or one of your staff observes discrimination or harassment you must still take action, even if no-one complains.

This section explains how to deal with complaints between staff.