To deal with complaints well in your business, you need to communicate effectively.
Discrimination and harassment are sensitive issues which need to be handled with care.
The language you use, the way you listen and the questions you ask are all important contributors to effective communication and mutual understanding.
You may also be meeting with people who are distressed.
- EO for you
- EO for business
- Employers' responsibilities
- Dealing with complaints in the workplace
- Complaints between staff
- What if someone complains about you
- Complaints lodged with the Equal Opportunity Commission
- Employer toolkit
- Shops and services