Meeting with staff
How you meet with your staff to discuss problems or complaints is an important part of dealing with them. Here are some tips:
- meet in a private and comfortable location
- avoid distractions and interruptions
- introduce yourself and explain your role
- ensure your facial expressions, posture and gestures match what you say
- keep an appropriate distance
- invite people to talk
- ask for background to the problem
- don't ask too many questions
- allow comfortable silences.
It is important to be non-judgmental and not to express your opinions. Try to avoid some common phrases.
- Generalising – "everyone knows…" "you always…" "men always do that."
- Stereotyping – "people like that always…"
- Diagnosing – "the real reason you feel that way is…"
- Giving advice or ordering – "what you had better do now is …" "just stay away from him." "you have to …" "you must…"
- One-upmanship – "when I was assaulted…" "That's nothing. You should hear about…"
- Judging – "what you should have done…"
Your staff are more likely to help you solve any problems if you speak with them well.
Last updated on 17 May, 2010 - 14:39.
- EO for you
- EO for business
- Employers' responsibilities
- Dealing with complaints in the workplace
- Complaints between staff
- What if someone complains about you