Conciliation is bringing people together to settle a problem. This can offer a satisfactory outcome for all.
The conciliator will help both the person making the complaint and you, to try to reach an agreement. The conciliator can't impose a settlement.
This is a face-to-face meeting held by the conciliator with the people directly involved in the complaint.
The meeting is an opportunity to:
- talk about the matter and look for ways to resolve it
- discuss openly, as nothing said or done can be used in further proceedings
- reach an agreement without admission of liability
- resolve the problem impartially and confidentially.
Conciliation is a good way to reach agreement. It is faster and cheaper than legal action, and gives both sides some control over the outcome.
We have produced a short video about the conciliation conference process that you can view by clicking the link below.
Last updated on 27 June, 2011 - 18:12.