Good customer service makes good business sense. It helps you attract and keep customers, and it increases sales.
Customers base their buying decisions on more than just price and quality. Research shows that the service they get is one of the most important factors when deciding where to spend their money.
Poor service and unfair treatment can turn people away from your business forever.
This section gives you some simple but effective ways to operate within the law and ensure your customers walk away satisfied.
Last updated on 3 May, 2010 - 17:18.
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