Shops and services toolkit
To assist you in customer service and complaint handling, the Equal Opportunity Commission has developed some tools designed for shops and services.
These tools - tips on how to develop a customer complaint handling policy and procedure, a quick reference guide for your counter, a customer service charter and a complaint handling checklist - can be adapted to be applicable to your business. They are designed to help business owners, staff and customers understand their rights and responsibilities.
We also have a CD designed to assist you - 5 Simple Steps for a Fairer Workplace.
Last updated on 5 July, 2011 - 10:20.
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