Benefits of training
Equal opportunity is good for business. It makes your enterprise more productive and creative and brings you more customers. It encourages people to want to work for you and buy from you.
Equal opportunity law is like any law which affects your business. There are legal obligations. You are legally bound to prevent discrimination, harassment or victimisation in your business.
Knowing about them is easy and makes good business sense. Not knowing could cost you a lot in time, money and reputation.
What you can do
Whether your business is big or small, the law says you must take reasonable steps to prevent discrimination and harassment.
What is reasonable for a large corporation may not be reasonable for a small business.
To start with, you should understand your responsibilities and respond with a stated policy and complaint procedure.
- Have a policy which rules out discrimination and harassment.
- Tell your customers and employees about it regularly.
- Have a procedure to deal with complaints.
- Know how to handle complaints quickly, fairly and confidentially.
- Treat fairly customers and employees in your dealings with them.
- Consider making an employee an Equal Opportunity contact person.
- Monitor and maintain a culture of Equal Opportunity.
If an organisation is unable to show that it took all reasonable steps, it may be held legally responsible for the actions of its employees.
When would you come to us for training?
If the answer to any of the following questions is yes, then we can help:
- Are you spending time and money dealing with staff complaints?
- Do certain customers give you a miss?
- Do you need to design and implement equal opportunity policies?
- Do you need a strategy for dealing with complaints?
- Do you need to know more about the risks of vicarious liability and litigation?
- Are you thinking of training key staff to train others in the workplace?
Not knowing about Equal Opportunity law could cost your business time, money and reputation.
We handle thousands of enquiries and hundreds of complaints every year, and deliver information and training programs to organisations all over South Australia. We have the experience, the knowledge and the expertise to help you get it right.
Last updated on 29 October, 2014 - 13:51.