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Reference guides

We are currently in the process of producing a number of reference guides on specific topics to assist people in understanding their rights and responsibilities. Contact us to have guides posted to you.

We currently have a quick reference guide for shop owners and service providers that can be placed on your counter or desktop. One side is a customer service charter and the other is a checklist for complaint handling. The counter guide is designed for you, your staff and your customers as a reminder that you value your customers and that you will deal with their complaints fairly and quickly.

We have also recently developed a free resource, 5 Simple Steps for a Fairer Workplace, to help employers understand and apply equal opportunity practices in their workplace.