Quick reference guide for your counter
All businesses get complaints. It's the way you handle them that makes you stand out.
Responding quickly and fairly to customer complaints is the key to good customer service.
Complaints are not a bad thing. They're an opportunity to gain useful feedback and improve your products and services. A simple and effective complaint handling system encourages customers to let you and your staff know if they have a problem.
It helps you to solve issues quickly and keep customers coming back.
We have produced a quick reference guide for your counter or desktop, so staff and customers know that your business is committed to providing good service and that you will deal with any complaints fairly and quickly.
One side is a checklist for complaint handling and the other is a customer service charter.
Contact us to have one or more posted to you.
Last updated on 8 May, 2014 - 12:37.
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