A customer is treated differently by the store manager.
Key personalities in this scene are:
- Dulcie, the customer
- Store manager
- Sales assistant
The video clip is followed by 6 questions that can help you explore the issues presented. Trainer's notes, video files (right-click links to save and view offline) and a transcript can be downloaded below.
This video is available for free downloading from our website to support organisations in running their own equal opportunity awareness programs. We do not authorise the use of our videos by commercial training providers in courses offered on a fee for service basis.
Last updated on 13 May, 2011 - 15:11.
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