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Customers

What you need to know

A customer can be anyone who receives goods or services.

As a customer, you have the right to expect to be treated the same as any other customer irrespective of your age, association with a child, caring responsibilities, chosen gender, disability, marital or domestic partnership status, pregnancy, race, sex, sexuality, or spouse or partner’s identity. It is also against the law to sexually harass or victimise a customer.

There are some situations where it is acceptable to treat someone differently based on one of the personal characteristics listed above.

What you can do

If you think you have been discriminated against based on one of the specified personal characteristics, you may be eligible to lodge a complaint under the Equal Opportunity Act. However, sometimes taking action can solve the problem.

Here are some things you can do:

  • Talking to whoever is behaving in a discriminatory manner may help, because sometimes discrimination is unintentional and will stop if it is explained to them.
  • Talking to the manager of the business or organisation can also help.
  • If this doesn't work you can contact us and talk to an advisor. It may be that you can lodge a complaint.
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