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Access to premises

People with a disability have a right to enter premises and use facilities that are open to the public, unless providing this access would cause the owner or occupier unjustifiable hardship.

People should:

  • be able to enter buildings and move freely inside
  • have access to facilities like toilets and lifts
  • not be confined to a segregated space or the worst seats
  • have access to all customer and client information.



Miguel uses a wheelchair. A stair lifter at his local cinema, allowing access for people with wheelchairs, had been out of order for several months. Complaining to the Equal Opportunity Commission, Miguel's problem was resolved by the cinema agreeing to install a new and more reliable lifting device.

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