Discrimination in service industry

Different rules

 

A customer is treated differently by the store manager.

Key personalities in this scene are:

  • Dulcie, the customer
  • Store manager
  • Sales assistant

Training Notes, Transcripts and Quiz

 

These short videos are designed to support organisations in running their own equal opportunity awareness programs. Individuals can also use the videos to increase their EO awareness. Each video is accompanied by a set of 6 questions for learning practical techniques to deal with discrimination issues your business might confront.

You may choose to use the videos and questions with staff, or have staff members work through a package.

 

EOCTrainingVideo -Transcript - Different Rules - Word

EOCTrainingVideo -Transcript - Different Rules - PDF

EOCTrainingVideo -Training Notes - Different Rules - Word

EOCTrainingVideo -Training Notes - Different Rules - PDF

 

 

This video is available for free downloading from our website to support organisations in running their own equal opportunity awareness programs. We do not authorise the use of our videos by commercial training providers in courses offered on a fee for service basis.