Accommodation Providers' Toolkit

Accommodation Providers' Toolkit


If you provide accommodation services you should think about what criteria you want met by a prospective tenant. These should focus on factors like ability to pay the rental price, ability to keep your property in good order, ability to abide by general tenancy conditions like not disturbing neighbours and acting responsibly when issues arise.

You can:
  • Ask for pay slips, Centrelink or bank account statements.
  • Ask for references from previous landlords or real estate agents.
  • Decide to not allow pets on the property. However, guide dogs and other assistance animals must be allowed.
  • Ask for references about the behaviour of your tenants from neighbours.
  • Inspect properties.
  • Expect that a property will be maintained to an agreed standard, no matter who the tenants are.
Don’t forget to:
  • Process all applications for a property in the same way using the same criteria.
  • Put policies and procedures in place to prevent sexual harassment and discrimination from occurring.
  • Make sure any staff you employ to rent out your property and prospective tenants are aware of these policies and procedures.
  • Check all advertisements carefully to ensure they do not indicate any intention to discriminate.
What you can't do:

You can't refuse to rent out a property to someone, change the terms on which the property is offered, or process an application differently from other applications because of a person’s:

  •  age
  • association with a child
  • caring responsibilities
  • disability
  • gender identity
  • intersex status
  • marital or domestic partnership status
  • pregnancy
  • race
  • sex
  • sexual orientation
  • spouse or partner's identity.
To ensure that you do not discriminate against a tenant, you can: 
  • Avoid asking applicants questions about these personal characteristics unless strictly necessary.
  • Ensure that facilities on the premises, such as a pool, are made available to all tenants regardless of any characteristics above.
  • Allow tenants with disabilities to make reasonable alterations to the property to enable access.
  • Refrain from touching or making advances towards tenants.
  • Refrain from talking to a tenant about personal matters such as their sex life.

If you are acting on behalf of a landlord, the same advice applies. You could both be held liable for any discrimination that occurs.

Related information can be found at website - Renting and Letting