Complaints in the Workplace
Often in a workplace there are interpersonal problems between staff which can be considered discrimination, harassment or victimisation. It is best that any complaints of discrimination or harassment are resolved quickly and internally before the problem escalates.
The best way for to ensure consistent, fair complaint handling is to have a good complaint procedure. To be effective, a complaint procedure needs to be user-friendly and trustworthy. It can offer staff both informal and formal ways of resolving complaints.
Discrimination and harassment complaints can be complex, sensitive and volatile, and the people dealing with them need training and expertise.
This section explains how to deal with staff complaints. It also explains what to do if one of your staff lodges a complaint with the Equal Opportunity Commission.