Complaints against you

Has a complaint been made against you?

 

Complaints against you or your organisation should be treated seriously. Often it is not what is said, but how it is said, that can offend people. You need to be able to handle complaints made against you.

If the complaint is about your behaviour

•    Focus on the story and try not to take it as a personal attack.
•    Think about whether you could have handled things differently and how you could prevent it from happening again.
•    Don't reprimand or victimise the person for making the complaint.

If the complaint is about a decision

•    Be prepared to explain why you made that decision.
•    Keep it confidential.
•    Let them know that they have the option to seek advice elsewhere.

Complaint